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Service Design

A day in the life of a service designer at GDS

3 GDS team members looking at a journey map on the wall

In this blog post, 7 service designers on different teams at GDS give some examples of the kind of work they do to help people understand the role at GDS.

Shaping your design history: how we got here and what's next

Image of a person sitting on a desk, next to pens and post-its notes, in front of an opened laptop screen and a monitor behind it

Behind every service is a rich history of design decisions. Ignacia and Arindra provide insight into how they go about documenting the design history of a product or service.

How to land a job as a junior designer or researcher

3 young designers discussing their work in front of a wall full of colourful stickie notes

If you’re considering a route into user-centred design in government but don’t know where to begin, our guide on how to land your first junior role will help.

Help test how we apply the Service Standard to lower volume forms

Sticker-covered laptop plugged into a screen displaying two GOV.UK pages side-by-side: the Service Standard and the search results page for forms, showing 5,665 results

As we look to bring the spirit of the Service Standard to lower volume forms, we need volunteers to read some draft Service Manual guidance, try to follow the guidance, and give us feedback on both the guidance and any impact it had.

Become a service designer in government: step by step

A person points with their finger at a hand-drawn map introducing service design in multiple steps with diagrams

Service design is a rapidly growing and much needed field in government. In this post, Sanjay Poyzer describes how he became a service designer and shares some steps you could take to become a service designer in government.