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Portrait Ignacia Orellana, Senior service designer at GDS

Ignacia Orellana – Lead service designer, GDS

Shaping your design history: how we got here and what's next

Image of a person sitting on a desk, next to pens and post-its notes, in front of an opened laptop screen and a monitor behind it

Behind every service is a rich history of design decisions. Ignacia and Arindra provide insight into how they go about documenting the design history of a product or service.

How we took a user-centred approach to understanding inclusion and exclusion in the GDS design team

Small piles of sticky notes on a table, clustered and summarised with a person looking at them

As part of the GDS design community’s efforts to improve the equity of the team, Ignacia and Leon share their research findings on inclusion and exclusion in the community.

10 principles for service patterns

workshop participants around a table

Design patterns are reusable solutions for common problems. In government at the moment there are a number of interaction and content design patterns that are used by service teams across departments. For example, there are patterns for how addresses should …