User Research

Design profiles: DWP Digital

GDS team, 30 January 2019 - Community, Design, Design profiles, Service Design, User Research

In this profile piece we talk to 3 designers at DWP Digital about their roles and why they came to work in government.

Researching how we ask users about their ethnicity

Frankie Roberto - Designer, Race Disparity Unit, 29 January 2019 - Design, User Research

Government services ask users about their ethnicity in many different ways. See what the Race Disparity Unit has discovered so far and how you can help us design a more consistent way of getting this information.

How to make a user journey map

Kate Ivey-Williams – Service design lead, GDS, 21 April 2016 - Journey Maps, Service Design, User Research

We explained in a previous post how useful it can be to make a user journey map of a service. In this post I’ll give some tips on how to create them. What to include in user journeys maps: The …

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User Research

Design profiles: DWP Digital

Researching how we ask users about their ethnicity

How to make a user journey map

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Design in government

The User-Centred Design Community

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