In this profile piece we talk to 3 designers at DWP Digital about their roles and why they came to work in government.
Government services ask users about their ethnicity in many different ways. See what the Race Disparity Unit has discovered so far and how you can help us design a more consistent way of getting this information.
We explained in a previous post how useful it can be to make a user journey map of a service. In this post I’ll give some tips on how to create them. What to include in user journeys maps: The …