As part of the GDS design community’s efforts to improve the equity of the team, Ignacia and Leon share their research findings on inclusion and exclusion in the community.
In this profile piece we talk to 3 designers at DWP Digital about their roles and why they came to work in government.
Government services ask users about their ethnicity in many different ways. See what the Race Disparity Unit has discovered so far and how you can help us design a more consistent way of getting this information.
We explained in a previous post how useful it can be to make a user journey map of a service. In this post I’ll give some tips on how to create them. What to include in user journeys maps: The …
Services Week is the UK public sector’s annual event series that looks at how we can work together to deliver accessible, equitable, and sustainable public services.
From 1–5 March, dozens of remote events will be run by people from all parts of the UK public sector, making it a truly cross-organisation occasion.
Read how to get involved and propose your own session.