User Research

Design profiles: DWP Digital

Posted by: GDS team, Posted on: 30 January 2019 - Categories: Design, Service Design, User Research

In this profile piece we talk to 3 designers at DWP Digital about their roles and why they came to work in government.

Researching how we ask users about their ethnicity

Posted by: Frankie Roberto - Designer, Race Disparity Unit, Posted on: 29 January 2019 - Categories: Design, User Research

Government services ask users about their ethnicity in many different ways. See what the Race Disparity Unit has discovered so far and how you can help us design a more consistent way of getting this information.

How to make a user journey map

Posted by: Kate Ivey-Williams, Posted on: 21 April 2016 - Categories: Journey Maps, Service Design, User Research

We explained in a previous post how useful it can be to make a user journey map of a service. In this post I’ll give some tips on how to create them. What to include in user journeys maps: The …