GOV.UK
We’re building an autocomplete
We're building an autocomplete – we've started by building one for users to provide country and territory information. Here's why we're developing it and what we've done so far.
Service Design
We've published the task list pattern
This is the third in our series of blog posts about new patterns looking at the 'tasks' or elements of a service. This post looks in detail at the task list pattern.
We've published the check before you start pattern
We're publishing new patterns looking at the the ‘tasks’ or elements of a service. This blog post is about our new ‘check before you start' pattern.
Naming your service: a new approach to patterns
We're publishing new patterns looking at the the ‘tasks’ or elements of a service, rather than trying to create patterns for the service or license as a whole. This blog post is about our new ‘naming your service’ pattern.
Advice for content designers working on services
Some content designers joining government haven't worked on services before. Here are some tips from Department of Work and Pensions lead content designer Melanie Cannon on what being a content designer on services entails and how to approach it.
Service design: Isn’t it just UX with a different name?
Service design is getting more and more attention in government at the moment, but many people still don’t understand what it is. The most common question I hear – from people both inside and outside government – is: “Isn’t that …
Services that are simple to explain
Charlotte Moore from Home Office said something really interesting at the cross government design meeting two weeks ago: "Aim for simple comprehension, not just plain English." She was talking together with Ed Horsford. They explained how they tested the Renew Passport service with users …
Common challenges with government services
It’s easy to spot when a service isn’t working, it’s not always easy to spot why it isn’t working. That said, we’re gradually finding common issues which lead to problems in services across government. Many of them hinge on two …
Identifying a good service
We’ve already outlined a definition of what service design is, and why matters. In this post, I’ll sketch out some of the ways in which we identify whether or not a service is a good one. This is by no …
The different types of design in government
There’s a big demand for designers in government. In this post, I’ll explain a few of the ways we work and the different types of design we do in government. Over the years we’ve developed some ways of working that we …