In this blog post Serena outlines how you can use scenario building workshops to understand the consequences of design decisions and imagine different futures
In this blog post, 7 service designers on different teams at GDS give some examples of the kind of work they do to help people understand the role at GDS.
Behind every service is a rich history of design decisions. Ignacia and Arindra provide insight into how they go about documenting the design history of a product or service.
If you’re considering a route into user-centred design in government but don’t know where to begin, our guide on how to land your first junior role will help.
The ‘Introduction to service design’ has run as an agile service since 2018 – 35 times so far. The training evolves every time. We share how it works and why this matters.
We reviewed the work of designers and design-minded professionals across the UK government and identified 5 main areas where they are addressing climate change.
...“simpler, clearer, faster”. In 2019, we dropped “digital” from the name of the Service Standard to extend ambitions from just digital teams to all teams involved in running and improving...
In this blog post, senior service designer Alex Lee documents the design decisions that helped a team deliver an emergency service in just 34 days.
Service design is new as a discipline at the Department for Education. Jacinta Mellenger and Lindsey Williams share how they enabled it in their division.
Designers are all inspired to support and encourage other people to achieve their career goals. The challenge can be in fitting this alongside your day job. Senior service designer Kay Dale gives 3 tips on how you can support them more effectively.
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