Archiving versions of a prototype
Working on prototypes, a lot can change quickly. It’s good to have a record of previous iterations so you can revisit the changes and decisions you made in the past. I like to keep a running log for each round …
Services that are simple to explain
Charlotte Moore from Home Office said something really interesting at the cross government design meeting two weeks ago: "Aim for simple comprehension, not just plain English." She was talking together with Ed Horsford. They explained how they tested the Renew Passport service with users …
Common challenges with government services
It’s easy to spot when a service isn’t working, it’s not always easy to spot why it isn’t working. That said, we’re gradually finding common issues which lead to problems in services across government. Many of them hinge on two …
Identifying a good service
We’ve already outlined a definition of what service design is, and why matters. In this post, I’ll sketch out some of the ways in which we identify whether or not a service is a good one. This is by no …
The different types of design in government
There’s a big demand for designers in government. In this post, I’ll explain a few of the ways we work and the different types of design we do in government. Over the years we’ve developed some ways of working that we …
How to make a user journey map
Posted by:
Kate Ivey-Williams – Head of Design, GDS, Posted on:
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Categories:
Journey Maps, Service Design, User Research
We explained in a previous post how useful it can be to make a user journey map of a service. In this post I’ll give some tips on how to create them. What to include in user journeys maps: The …
Why we use user journey maps in government
Posted by:
Kate Ivey-Williams – Head of Design, GDS, Posted on:
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Categories:
Tried & tested, Uncategorized
Cross government design training
Posted by:
Clara Greo – former Lead Designer, GDS, Posted on:
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Categories:
Likely to change, Tried & tested
...the people who make these services. To help do this we’ve started to run cross-governmental design training. These courses help people find out how design works in building government services....
Designing Sprint16
Although the vast majority of our time here is spent designing public services and digital platforms, occasionally we do something a bit more traditional like an identity project. Yesterday GDS held its fourth Sprint conference, Sprint16. We designed an animated …
We’re hiring interaction designers
We’re looking for talented interaction designers to help us transform government services. You’ll get to design some of the most important services in the country and your work will be used by millions. We’re developing a platform for the rest of government, …
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