As part of the GDS design community’s efforts to improve the equity of the team, Ignacia and Leon share their research findings on inclusion and exclusion in the community.
Providing good services is difficult if we don't monitor how well we're doing. Fortunately, we're building an entire platform to show, compare and provide insight into how well each service is working for citizens. Joining the Dots On every service …
GOV.UK is constantly being iterated and updated and sometimes we need to draw users’ (including departments and agencies) attention to this. We do it by saying something is in 'beta'. Of course, the way we show that something is in …
Desktop thoughts Use GOV.UK brand colour to highlight information. Preserve green for success outcomes of services. Remove related links that dominate page as before. Only two links, now quieter but still prominent. They are of secondary importance, so experimenting with …
At the start of this year a few of us started working on two new guides for the Government Service Design Manual. They're aimed at designers, researchers and front-end developers who are building services for GOV.UK. Design style guide The …
Some recent work on rethinking the travel advice pages. Hoping to work these into some user testing in the coming week/s. One of the bigger questions is around mapping. FCO use cartographers who manually draw the maps and affected regions …
I’m helping to redesign the foreign travel advice content on GOV.UK. When it moved over from the Foreign Commonwealth Office we used a format we already had. Over time we’ve realised this format doesn’t perform as well as it should, …
Going through the stages of discovery, alpha, beta and live is how government should do things. Beta means that the service is not completely finished but it will still do everything it’s designed to do and must follow the same …
Guy and I have been working with the carer’s allowance team to test the start page as part of a guide to improve the user journey and try to encourage more users to apply online. In a lot of cases …
You can read the latest guidance on this subject in the Service Manual. On the Register to vote project, we have been testing different ways of asking for a date of birth. We began with three drop-downs: This tested ok, …
This is just a short update on the state of play of the start page discovery since our previous post. In short, there's been little significant movement as we are still waiting to be able to test the work we've …