In this post Abbie shares how their team is focusing on Welsh users throughout the design process, to design a bilingual service that really works for users.
We used a new email confirmation pattern on petition.parliament.uk and it’s working well. On the old site, 19.4% of people never confirmed their email address. On the new site, that number is 12.1%. This improvement means 50,000 more people every …
GOV.UK frontend styles include loads of small, elegant details that make them worth including in your service – even if it looks nothing like GOV.UK. I even use them in my personal website.
I recently gave a graphic design workshop as part of a wider 3 day course given to cross-government designers. The designers on the course found it helpful so I have decided to write a series of blog posts based on …
If you’re designing a service and one of the design patterns in the Service Manual isn’t working, you can change it! Here’s how: Get your user research findings together Tell us about your findings on the Design Patterns Hackpad Make …
We’re updating our guidance on how to measure user satisfaction and completion rate. Right now, we measure completion and satisfaction using a Done page, hosted on GOV.UK. We’ve learned a lot through transforming 25 exemplar services and measuring their performance. …
Yesterday we updated our guidance on how to design form content for services on GOV.UK. In the previous version we’d discussed the relative merits of three approaches: one question per page all questions on a single page single page, but previous questions are collapsed …
To a user, a service is simple. It’s something that helps them to do something - like learn to drive, buy a house, or become a childminder. It’s an activity that needs to be done. A verb that comes naturally …
Yes. This is a question I get asked a lot by design students - should I learn to code? The answer is yes. Why wouldn't you? But there's nuance: you don't need to be a Ruby dev. Learning to code …
At the Government Digital Service, we do a lot of prototyping of our ideas. This is to discuss ideas more clearly amongst the team, and to test the ideas with real people. Here are some thoughts on prototyping from people …
Using data to understand the content is a useful guide when making design decisions. Knowing that, for example, page summaries don’t usually exceed a certain length, you can make a decision based on this and feel confident that the design …
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