As we look to bring the spirit of the Service Standard to lower volume forms, we need volunteers to read some draft Service Manual guidance, try to follow the guidance, and give us feedback on both the guidance and any impact it had.
We are making some visual improvements to links on GOV.UK to make them more accessible and easier to read.
In Cabinet Office, we are looking for designers to join us and work on services that matter and are genuinely user-centred.
An overview of the achievements of the GDS user-centered design communities team; and how community members benefited.
Read about the new remote crit format for the public sector, why it’s useful and how to participate.
In this blog post, senior service designer Alex Lee documents the design decisions that helped a team deliver an emergency service in just 34 days.
This blog post reflects on how the GDS user-centred design (UCD) communities worked together to advocate for UCD across government and deliver better public services.
Service design is new as a discipline at the Department for Education. Jacinta Mellenger and Lindsey Williams share how they enabled it in their division.
At the Government Digital Service, designers work with multidisciplinary product teams. Reflecting on his years of experience, designer Chris Hill-Scott describes the 3 things teams need from him: making things visible, making real things, making things make sense.
GDS’s design team grew since moving to remote working in March. For the new designers, it meant having a different start. In this blog post, 5 of them share their experiences, what it was like and what was challenging.