Louise Downe

Louise Downe is Director of Design for the UK government. She leads the design team at GDS and across government.

Identifying a good service

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  We’ve already outlined a definition of what service design is, and why matters. In this post, I’ll sketch out some of the ways in which we identify whether or not a service is a good one. This is by no …

We’re hiring service designers

We’re looking for talented service designers to work on services that matter across government. You won't just be designing the digital bit. Your job will be to fundamentally reimagine the way that public services work from the ground up. Working …