What happens after services go live? What happens once large scale digital transformation programmes end? Sarah and Juliette share what they learned discussing this topic with International Design in Government community.
Lately, Louise Downe and I have been working with the DVLA to think about what services and user journeys really are, and how we can build teams around them to design and make them. To do that, we have to …
This is a guest post from Chris Atherton, a designer working on the Visit visa service for the Home Office. Since June 2014, we've had a fully-translated customer journey in live beta: customers in China applying for Visit visas have …
...rather than giving you a binary answer and effectively making the decision for you. In a small way it's empowering. It reminded me of this pattern from Google. Search for...
All of the designers at GDS can code or are learning to code. If you’re a designer who has used prototyping tools like Axure for a large part of your professional career, the idea of prototyping in code might be …
At the Rural Payments Agency, we’ve been thinking about how to design services that work well for both new and regular users. The users of the Rural Payments service fall into 2 broad groups: Farmers use the service each year …
The Insolvency Service are looking for an interaction designer to help with this and other services. They say, "We are building a multi disciplinary team who will create and run...
...closely with a user researcher to iterate on the prototype before and after user research sessions. The developed prototype will be used as the blueprint for the production website. Ideally...
We are starting to look at the design of emails that the government sends to users and what should be standardised in the service manual. It would be good to get feedback from service managers and designers about what would …
I'm working on the performance platform. We're showing data about how government services are doing, to help people who work on government services to improve them. I've been working on a new module to show how long you might have …
...difficult is where they input the details of their previous jobs. In particular, the start and end dates of those jobs. The majority of our users have just left school...
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