Lately, Louise Downe and I have been working with the DVLA to think about what services and user journeys really are, and how we can build teams around them to design and make them. To do that, we have to …
I'm just back from MCing a three-day hackathon at the DVLA. It was a brilliant event. The DVLA team have already written about their experience, and I wanted to talk a bit about why these events are good for government. Hackawhat? …
Providing good services is difficult if we don't monitor how well we're doing. Fortunately, we're building an entire platform to show, compare and provide insight into how well each service is working for citizens. Joining the Dots On every service …
GOV.UK is constantly being iterated and updated and sometimes we need to draw users’ (including departments and agencies) attention to this. We do it by saying something is in 'beta'. Of course, the way we show that something is in …
I’m helping to redesign the foreign travel advice content on GOV.UK. When it moved over from the Foreign Commonwealth Office we used a format we already had. Over time we’ve realised this format doesn’t perform as well as it should, …
Going through the stages of discovery, alpha, beta and live is how government should do things. Beta means that the service is not completely finished but it will still do everything it’s designed to do and must follow the same …
Guy and I have been working with the carer’s allowance team to test the start page as part of a guide to improve the user journey and try to encourage more users to apply online. In a lot of cases …
This is a recent pattern we’ve started using on GOV.UK Mainstream for error messages when the user hasn’t entered their details correctly, or at all. Errors are first grouped at the top of the page in a summary and then …
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