Rachel Malic, content designer at HMRC shares how to design to rebuild trust in using public services for people who have been affected by scams.
...both facilitators and participants. Running a blueprint mapping session Ignacia Orellana – Senior service designer, Government Digital Service (GDS) Recently, I prepared and facilitated a blueprinting session with the GOV.UK...
The GDS design team is not equitable enough. This means some people face more barriers than others in the workplace because of their characteristics or the groups they are a part of. We want to do better. In this blog post, we are sharing what we are doing to increase equity in the team.
The GDS design team aims to reflect the diversity of the society it serves. We conducted a demographics survey to see how well the design team represents the population of London before taking the next steps of improving the equity of the team.
End of October, public servants from multiple government organisations co-organised Gov Jams in Blackpool, Leeds and London. The hackathon-like events were part of a global event series that took place in 26 cities internationally. In this blog post, 3 organisers share how it worked, what it was like, and how to get involved.
At the Government Digital Service, we run common platforms to help government build and deliver better and more user-focused services. In this post, Stephen McCarthy shares how we make the admin tools behind GOV.UK Notify and Pay easy to use.
...deeper into the application of service patterns for local government services. Since then, the team has published a prototype of a pattern library for common service patterns across council services....
We first published the Government Design Principles in 2012. They have influenced the work of design-minded people all across government. Now, we have made new posters to illustrate the principles.
...Service, is going to examine how good interaction design can fail in the absence of good content design, Laura Young from GDS will speak about data-informed content and how data...
We've made some changes to the GOV.UK Design System, to make sure everything it contains meets the new public sector accessibility regulations. Here's what you need to know and what you need to do.
We've updated the colour palette on GOV.UK, as well as the way the GDS Transport font is served. Here's more about those changes.
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