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User-centred design in local government: where it’s at

Announcement graphic for Local #govdesign Day on 25 November 2019 at Birmingham Council House from 11 to 5 o’clock; supported by Birmingham City Council

...deeper into the application of service patterns for local government services. Since then, the team has published a prototype of a pattern library for common service patterns across council services....

Become a service designer in government: step by step

A person points with their finger at a hand-drawn map introducing service design in multiple steps with diagrams

Service design is a rapidly growing and much needed field in government. In this post, Sanjay Poyzer describes how he became a service designer and shares some steps you could take to become a service designer in government.