Doing the hard work to make it simple

I'm working on the application form for the apprenticeships exemplar for NAS. As we've been researching and prototyping the service we've seen that a part of the form users find difficult is where they input the details of their previous jobs. In particular, …

Service design in Swansea

I'm in Swansea today, going to observe some user research. Amy, Lou, Kush and others have been working in Swansea with DVLA on a service design project. In this picture Amy is making a few changes to the prototype. Out of shot …