Service design in Swansea

I'm in Swansea today, going to observe some user research. Amy, Lou, Kush and others have been working in Swansea with DVLA on a service design project. In this picture Amy is making a few changes to the prototype. Out of shot …

GOV.UK sketching templates

When designing a new service, a product or just a simple page it is often best to start with a sketch. Or a scribble. Something you can quickly put down on paper to help you visualise how things might work and …