Why we use user journey maps in government

Good design is a crucial part of building good public services. Good design affects many things -- it’s about more than just typefaces on a website. We have many tools to help us design good services. We have design principles, …
Although the vast majority of our time here is spent designing public services and digital platforms, occasionally we do something a bit more traditional like an identity project. Yesterday GDS held its fourth Sprint conference, Sprint16. We designed an animated …
We’re looking for talented interaction designers to help us transform government services. You’ll get to design some of the most important services in the country and your work will be used by millions. We’re developing a platform for the rest of government, …
We’re looking for talented service designers to work on services that matter across government. You won't just be designing the digital bit. Your job will be to fundamentally reimagine the way that public services work from the ground up. Working …
I'm leaving GDS this week so I wanted to let you know that Louise Downe will be leading the digital design community in GDS and across government. Many of you will know Louise already as for the last year and a half …
GOV.UK Verify is the new way to prove who you are online, so you can use services on GOV.UK safely, and securely. It lets people safely sign in and use government services using a certified company.
In my last post I mentioned some of the core tools a graphic designer uses when designing government services. This post will go into more detail about typography – probably the most utilised of those tools. The typeface we use for …
GOV.UK frontend styles include loads of small, elegant details that make them worth including in your service – even if it looks nothing like GOV.UK. I even use them in my personal website.
I recently gave a graphic design workshop as part of a wider 3 day course given to cross-government designers. The designers on the course found it helpful so I have decided to write a series of blog posts based on …