Read about the results from past GOV.UK Design System user experience surveys and complete the 2022 survey to tell us about your experience with the Design System.
...volume services such as Universal Credit or taxing your vehicle. These digital services make up around 4% of services on GOV.UK. The rest are much lower volume — they typically...
The GOV.UK coronavirus page went from concept to publication in 4.5 days. Since going live, it has helped millions of people find important COVID-19 information. Read the blog post to find out how we designed gov.uk/coronavirus.
...the people who make these services. To help do this we’ve started to run cross-governmental design training. These courses help people find out how design works in building government services....
The GOV.UK prototype kit is the tool we use for rapidly creating HTML prototypes for GOV.UK services. Today we released version 2.0.0 of the kit It’s got numerous improvements over version 1, but most significantly we’ve switched the templating language …
Before joining GDS three months ago, I was studying service design at the Royal College of Art and doing service design in the National Problem Gambling Clinic: the only NHS service for people affected by gambling addiction. Working at the …
Teams around government are starting to work on admin interfaces and internal systems. Here are some thoughts about the design of admin interfaces. First things first First things first – make it look like GOV.UK, use the design patterns, and …
We used a new email confirmation pattern on petition.parliament.uk and it’s working well. On the old site, 19.4% of people never confirmed their email address. On the new site, that number is 12.1%. This improvement means 50,000 more people every …
We’re updating our guidance on how to measure user satisfaction and completion rate. Right now, we measure completion and satisfaction using a Done page, hosted on GOV.UK. We’ve learned a lot through transforming 25 exemplar services and measuring their performance. …
This is a guest post from Chris Atherton, a designer working on the Visit visa service for the Home Office. Since June 2014, we've had a fully-translated customer journey in live beta: customers in China applying for Visit visas have …
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