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Keeping services alive

Keeping services alive

What happens after services go live? What happens once large scale digital transformation programmes end?  Sarah and Juliette share what they learned discussing this topic with International Design in Government community.

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10 questions to ask when reviewing design work

Posted by: Ben Terrett, Posted on: 23 May 2014 - Categories: Experimental

Picture from Jen Pahlka, stickers by us at GDS. The other day Jason Fried wrote a blog post called Questions I ask when reviewing a design. It's a good list. Reviewing design work is never easy. And giving constructive feedback is …

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Useful links for new designers

Posted by: Ben Terrett, Posted on: 22 May 2014 - Categories: Likely to change

...thought it was better to stick them up here so we have a url to point to. Designers awaiting links. Useful links for new designers www.gov.uk/design-principles The principles on which...

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GOV.UK sketching templates

Posted by: Ben Terrett, Posted on: 22 May 2014 - Categories: Tried & tested

...on paper to help you visualise how things might work and so you have something to show and discuss with colleagues. We do this quite a bit at GDS. Picture...

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Linking from start pages to the performance dashboard

Posted by: Amy Whitney and Ralph Cowling, Posted on: 7 April 2014 - Categories: Experimental

Providing good services is difficult if we don't monitor how well we're doing. Fortunately, we're building an entire platform to show, compare and provide insight into how well each service is working for citizens. Joining the Dots On every service …

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Betas on GOV.UK

Posted by: Amy Whitney, Posted on: 26 March 2014 - Categories: Experimental, Likely to change

GOV.UK is constantly being iterated and updated and sometimes we need to draw users’ (including departments and agencies) attention to this. We do it by saying something is in 'beta'. Of course, the way we show that something is in …

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Bank holidays page iteration

Posted by: Guy Moorhouse, Posted on: 21 March 2014 - Categories: Likely to change

Desktop thoughts Use GOV.UK brand colour to highlight information. Preserve green for success outcomes of services. Remove related links that dominate page as before. Only two links, now quieter but still prominent. They are of secondary importance, so experimenting with …

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Two new design guides

Posted by: Tim Paul, Posted on: 18 February 2014 - Categories: Experimental, Likely to change

At the start of this year a few of us started working on two new guides for the Government Service Design Manual. They're aimed at designers, researchers and front-end developers who are building services for GOV.UK. Design style guide The …

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FCO — Foreign travel Advice

Posted by: Guy Moorhouse, Posted on: 18 February 2014 - Categories: Likely to change

Some recent work on rethinking the travel advice pages. Hoping to work these into some user testing in the coming week/s. One of the bigger questions is around mapping. FCO use cartographers who manually draw the maps and affected regions …

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Rethinking related links

Posted by: Amy Whitney, Posted on: 12 February 2014 - Categories: Experimental, Likely to change

I’m helping to redesign the foreign travel advice content on GOV.UK. When it moved over from the Foreign Commonwealth Office we used a format we already had. Over time we’ve realised this format doesn’t perform as well as it should, …

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Why and how we’re explaining ‘beta’ to users

Posted by: Amy Whitney, Posted on: 20 January 2014 - Categories: Experimental, Likely to change

Going through the stages of discovery, alpha, beta and live is how government should do things. Beta means that the service is not completely finished but it will still do everything it’s designed to do and must follow the same …

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