I'm working on the performance platform. We're showing data about how government services are doing, to help people who work on government services to improve them. I've been working on a new module to show how long you might have …
...difficult is where they input the details of their previous jobs. In particular, the start and end dates of those jobs. The majority of our users have just left school...
I'm just back from MCing a three-day hackathon at the DVLA. It was a brilliant event. The DVLA team have already written about their experience, and I wanted to talk a bit about why these events are good for government. Hackawhat? …
We recently launched 'register to vote' on GOV.UK. It's a service that will be used by a broad range of people, so we really tried to make it as simple and straightforward as possible. Here are a few things we …
The Design Principles have been in Alpha since April 2012. It’s probably about time they went into Beta. But every time we start doing that we ask ourselves ‘Are the principles right?’ We’re genuinely split on that. Mostly, the design …
I'm in Swansea today, going to observe some user research. Amy, Lou, Kush and others have been working in Swansea with DVLA on a service design project. In this picture Amy is making a few changes to the prototype. Out of shot …
In our Design Principles number nine is 'be consistent, not uniform'. The principles were never meant to be strict brand guidelines, as we said at the time, "We can’t imagine every scenario and write rules for it." Two years in, …
Most traffic engineers will approach a problem with a road by adding something to solve it. This means new signs, traffic lights, or road markings. All attempts to influence driver behaviour. The Dutch traffic engineer Hans Monderman challenged this thinking …
Yesterday we updated our guidance on using the GOV.UK headers and footers. There are teams all over the UK developing services for the government. We're often asked by those teams whether or not their services should look like GOV.UK, what should go in …
...do regularly as a design community. As we transform more digital services we need more interaction designers. People with experience of designing easy to use services. Some of these jobs...
Sign up to get updates direct to your inbox and stay informed about improvements to digital products and services in government.