How can we test our designs with Welsh-speaking users?
How can we test our designs with Welsh-speaking users?
How to add a Welsh language toggle to your prototypes so you can better test with Welsh users.
Check before you start – an alpha for service patterns
We’ve talked lot about service patterns. Time to show one. This is a pattern we’re calling check before you start. The pattern is for users to check whether they can and should use a service. It could be used in services …
Showing our colours
We wanted to show solidarity and reflect the diversity in the GDS team, so we created some stickers, graphics and posters to present that to everyone.
Creative Review voted me one of the UK’s top 50 creative leaders
I don’t talk a lot about myself on this blog. For obvious reasons - the work of a head of design is done in the background. The work is more important than you are. However, this week I had the …
Archiving versions of a prototype
Working on prototypes, a lot can change quickly. It’s good to have a record of previous iterations so you can revisit the changes and decisions you made in the past. I like to keep a running log for each round …
Services that are simple to explain
Charlotte Moore from Home Office said something really interesting at the cross government design meeting two weeks ago: "Aim for simple comprehension, not just plain English." She was talking together with Ed Horsford. They explained how they tested the Renew Passport service with users …
Common challenges with government services
It’s easy to spot when a service isn’t working, it’s not always easy to spot why it isn’t working. That said, we’re gradually finding common issues which lead to problems in services across government. Many of them hinge on two …
Identifying a good service
We’ve already outlined a definition of what service design is, and why matters. In this post, I’ll sketch out some of the ways in which we identify whether or not a service is a good one. This is by no …
The different types of design in government
There’s a big demand for designers in government. In this post, I’ll explain a few of the ways we work and the different types of design we do in government. Over the years we’ve developed some ways of working that we …
How to make a user journey map
Posted by:
Kate Ivey-Williams – Head of Design, GDS, Posted on:
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Categories:
Journey Maps, Service Design, User Research
We explained in a previous post how useful it can be to make a user journey map of a service. In this post I’ll give some tips on how to create them. What to include in user journeys maps: The …
Why we use user journey maps in government
Posted by:
Kate Ivey-Williams – Head of Design, GDS, Posted on:
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Categories:
Tried & tested, Uncategorized
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