Steve Borthwick is an interaction designer working at the Department for Work and Pensions. In this guest post, he writes about how his team iterated the Check your State Pension service and halved the number of enquiries around their biggest query. The service The …
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Design in government
We believe working in the open makes things better. This blog is for people designing all aspects of public services, from local to central government, to share their projects, ideas and concepts, or just to think out loud.