In this post Abbie shares how their team is focusing on Welsh users throughout the design process, to design a bilingual service that really works for users.
Service design is getting more and more attention in government at the moment, but many people still don’t understand what it is. The most common question I hear – from people both inside and outside government – is: “Isn’t that …
Small changes can have big effects. If you have an idea for a small change to an existing site or prototype, a quick way to try it out is by using the browser developer tools. What you'll need A browser …
Over the summer at GDS we ran a discovery on the tools and resources teams in government use when designing their services. We wanted to understand how design happens in teams, what information people use when they design and what …
We recently hosted Design Ventura teacher training at our offices in London. What is Design Ventura? Design Ventura is a competition is run by school teachers, with the support of the Design Museum's education team and design industry volunteers. It challenges students …
This advert has now closed, but keep an eye out for future opportunities - we're always looking for great people to work with. The design team has grown hugely since we started - both in size and the scope of …
At GDS we design based on user needs and always try to keep things as simple as possible for the user. We often say that design shouldn’t interfere with the user journey – except for when the user needs it …
We’ve talked lot about service patterns. Time to show one. This is a pattern we’re calling check before you start. The pattern is for users to check whether they can and should use a service. It could be used in services …
We wanted to show solidarity and reflect the diversity in the GDS team, so we created some stickers, graphics and posters to present that to everyone.
I don’t talk a lot about myself on this blog. For obvious reasons - the work of a head of design is done in the background. The work is more important than you are. However, this week I had the …
Working on prototypes, a lot can change quickly. It’s good to have a record of previous iterations so you can revisit the changes and decisions you made in the past. I like to keep a running log for each round …
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