I’m helping to redesign the foreign travel advice content on GOV.UK. When it moved over from the Foreign Commonwealth Office we used a format we already had. Over time we’ve realised this format doesn’t perform as well as it should, …
Going through the stages of discovery, alpha, beta and live is how government should do things. Beta means that the service is not completely finished but it will still do everything it’s designed to do and must follow the same …
Guy and I have been working with the carer’s allowance team to test the start page as part of a guide to improve the user journey and try to encourage more users to apply online. In a lot of cases …
You can read the latest guidance on this subject in the Service Manual. On the Register to vote project, we have been testing different ways of asking for a date of birth. We began with three drop-downs: This tested ok, …
This is just a short update on the state of play of the start page discovery since our previous post. In short, there's been little significant movement as we are still waiting to be able to test the work we've …
‘Reckons’ is a word we use a lot inside GDS to describe part of our design process. It means making informed guesses - ideas and sketches we think might be right, but often haven’t tested. Once we hit publish on …
What are we trying? In almost any other circumstance on GOV.UK we would expect an anchor link to be coloured blue, and underlined, set in bold (or both) depending on typesetting context and user need. But on the Business and …
Over the last couple of sprints on mainstream, Amy and I have been looking into transaction start pages to try to get a handle on the direction we need to take them in. We thought it’d be useful to share …
Some exploration from a while back into how we might notify users of upcoming and current downtime for a given service.
This is a recent pattern we’ve started using on GOV.UK Mainstream for error messages when the user hasn’t entered their details correctly, or at all. Errors are first grouped at the top of the page in a summary and then …
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