What happens after services go live? What happens once large scale digital transformation programmes end? Sarah and Juliette share what they learned discussing this topic with International Design in Government community.
Guy and I have been working with the carer’s allowance team to test the start page as part of a guide to improve the user journey and try to encourage more users to apply online. In a lot of cases …
You can read the latest guidance on this subject in the Service Manual. On the Register to vote project, we have been testing different ways of asking for a date of birth. We began with three drop-downs: This tested ok, …
This is just a short update on the state of play of the start page discovery since our previous post. In short, there's been little significant movement as we are still waiting to be able to test the work we've …
‘Reckons’ is a word we use a lot inside GDS to describe part of our design process. It means making informed guesses - ideas and sketches we think might be right, but often haven’t tested. Once we hit publish on …
What are we trying? In almost any other circumstance on GOV.UK we would expect an anchor link to be coloured blue, and underlined, set in bold (or both) depending on typesetting context and user need. But on the Business and …
Over the last couple of sprints on mainstream, Amy and I have been looking into transaction start pages to try to get a handle on the direction we need to take them in. We thought it’d be useful to share …
Some exploration from a while back into how we might notify users of upcoming and current downtime for a given service.
This is a recent pattern we’ve started using on GOV.UK Mainstream for error messages when the user hasn’t entered their details correctly, or at all. Errors are first grouped at the top of the page in a summary and then …
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