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Blog: Design in government

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Civil Service

When AI answers the question, what happens to the user journey?

Screenshot of the AI Overview when searching for "What can I do after leaving school?". The response includes info on key options and deciding next steps, as well as links to the National Careers Service.

When AI answers the question, what happens to the user journey?

How is AI changing the way people engage with public services online? The DfE team are reflecting on the changes in how people access their services, and thinking about what this means for our practices and ways of working.

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Design in Government: HMRC Digital

Posted by: GDS team, Posted on: 16 January 2018 - Categories: Community, Design profiles, Service Design
Tory standing at a white board and talking to 2 people

We talk to 3 members of the HMRC Digital team about how design works in the department, what brought them to government and the rewards of designing for user needs.

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Growing the International Design in Government community

Posted by: Kara Kane – Head of Design for Test, Learn and Grow, Cabinet Office, Posted on: 11 December 2017 - Categories: Design, International
A woman at a laptop with a mobile phone

A the start of the year we set up an international design in government community. The community now has more than 250 members from 37 countries. Here's what we've been talking about and how you can take part.

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Talking public-sector design at the Design Museum

Posted by: Kara Kane – Head of Design for Test, Learn and Grow, Cabinet Office, Posted on: 5 December 2017 - Categories: Design, Service Design
Five people sitting at a table in front of a screen saying 'Cross-Government Design Meetup'

...Snook; and updates from design teams around government. Three main themes emerged from the day: design for maintenance, design for participation and design for organisations. Here’s what the speakers had...

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Design in: the Parliamentary Digital Service

Posted by: GDS team, Posted on: 1 December 2017 - Categories: Community, Design, Design profiles, Service Design
Designers at the Parliamentary Digital Service

We talk to 3 members of the Parliamentary Digital Service about what led them to their roles, the unique challenges they face, and why collaboration is a fundamental part of their work.

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Using design crits to improve collaboration

Posted by: Blanca Tortajada, Posted on: 27 November 2017 - Categories: Design
An image of 4 people in discussion at a table

Design crits are a way to get constructive feedback on works in progress. In this blog post we look at how crits can help designers and teams and offer some advice on running them.

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Designing the first service patterns for local government

Posted by: Lizzie Bruce and Sūryanāga Poyzer – former senior service designer, GDS & Homes England, Posted on: 16 October 2017 - Categories: Service Design
A picture of the webpage for local service patterns. The page outlines best practice for local government

In this post the Verify team discuss their collaborative work with local councils to design the first service patterns for local government.

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Design in Government: The Environment Agency

Posted by: GDS team, Posted on: 11 October 2017 - Categories: Community, Design, Design profiles, Service Design
Cathy Dutton, interaction designer

Our new Design in Government series profiles design teams across departments. For this post we talk to designers at the Environment Agency about how they work and what they do.

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GDS at the London Design Festival

Posted by: Louise Downe, Posted on: 23 August 2017 - Categories: Design, Service Design
Poster advertising the Cross-Government Design Meetup at the Design Museum

GDS is running a series of events for the London Design Festival in September, including a Cross-Government Design Meetup at the Design Museum, which will be open to the public and free to attend.

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Sign up to the next design in the public sector career day

Posted by: Kara Kane – Head of Design for Test, Learn and Grow, Cabinet Office, Posted on: 14 August 2017 - Categories: Design
Students at the last Public Sector Student Design Day

...of prototyping: paper prototyping, acting, or any other ways people come up with. Prototypes for different types of users The attendees showed interest in accessibility, so this time we will...

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We're hiring Interaction Designers

Posted by: Tim Paul, Posted on: 25 July 2017 - Categories: Uncategorized
Image of some paper prototypes

We’re looking for talented interaction designers to help us transform government services. You’ll get to design some of the most important services in the country and your work will be used by millions. We’re developing a platform for the rest of government, …

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Design in government

We believe working in the open makes things better. This blog is for people designing all aspects of public services, from local to central government, to share their projects, ideas and concepts, or just to think out loud.

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