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Blog: Design in government

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When AI answers the question, what happens to the user journey?

Screenshot of the AI Overview when searching for "What can I do after leaving school?". The response includes info on key options and deciding next steps, as well as links to the National Careers Service.

When AI answers the question, what happens to the user journey?

How is AI changing the way people engage with public services online? The DfE team are reflecting on the changes in how people access their services, and thinking about what this means for our practices and ways of working.

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We ran a day for students interested in design in the public sector

Posted by: Harry Trimble and Kara Kane – Head of Design for Test, Learn and Grow, Cabinet Office, Posted on: 4 July 2017 - Categories: Design
Students at the Student Design Day

Earlier this year we ran a day for students interested in design in the public sector. This blog post looks at what we did and what the students thought about it.

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Designing new navigation elements for GOV.UK

Posted by: Alex Torrance, Posted on: 29 June 2017 - Categories: Design

We've been working to make GOV.UK easier for users to navigate. Alex Torrance talks about some of the design elements we're introducing as part of this.

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We’re building an autocomplete

Posted by: Ed Horsford, Posted on: 20 April 2017 - Categories: Design, Frontend, Service Design
A screenshot of the new country and territory picker

We're building an autocomplete – we've started by building one for users to provide country and territory information. Here's why we're developing it and what we've done so far.

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Things to consider when designing in alpha

Posted by: Chris Ballantine-Thomas – Senior interaction designer, GDS, Posted on: 7 April 2017 - Categories: Design, Tried & tested
A sketch showing Cross-Government Service Data prototype iterations

Chris Thomas, designer on the Cross-Government Service Data team, writes about some of the things he learned about designing during an alpha.

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We've published the task list pattern

Posted by: Harry Trimble and Rob Le Quesne, Posted on: 4 April 2017 - Categories: Design, Service Design, Service Patterns
Task list post

This is the third in our series of blog posts about new patterns looking at the 'tasks' or elements of a service. This post looks in detail at the task list pattern.

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We've published the check before you start pattern

Posted by: Harry Trimble and Rob Le Quesne, Posted on: 30 March 2017 - Categories: Design, Service Design, Service Patterns
The check before you start pattern in use

We're publishing new patterns looking at the ‘tasks’ or elements of a service. This blog post is about our new ‘check before you start' pattern.

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Naming your service: a new approach to patterns

Posted by: Harry Trimble, Posted on: 27 March 2017 - Categories: Design, Service Design, Service Patterns
A screenshot showing the naming your service pattern in use

We're publishing new patterns looking at the ‘tasks’ or elements of a service, rather than trying to create patterns for the service or license as a whole. This blog post is about our new ‘naming your service’ pattern.

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Doing the hard work to make things open

Posted by: Paul Smith, Posted on: 24 March 2017 - Categories: Design, Frontend
Make things open, it makes things better stickers

Paul Smith, a frontend developer at DWP, writes about why it's so important to make our work open and how we can all help make this happen.

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Steps to building a design culture

Posted by: Kara Kane – Head of Design for Test, Learn and Grow, Cabinet Office, Posted on: 20 March 2017 - Categories: Design
Graphic for the Cross-Government Design Meeting

...build design culture in their teams and departments. Things like show and tells, retrospectives, meetups and even team lunches and outings. Other practices include shared language and collective actions such...

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Some design tips for uploading things

Posted by: Harry Trimble, Posted on: 14 February 2017 - Categories: Design, Frontend

We've collected examples from around government of services that require users to upload something.

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Design in government

We believe working in the open makes things better. This blog is for people designing all aspects of public services, from local to central government, to share their projects, ideas and concepts, or just to think out loud.

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