How to add a Welsh language toggle to your prototypes so you can better test with Welsh users.
A better chatbot is possible! Helpful questions to ask yourself when designing a chatbot.
...volume services such as Universal Credit or taxing your vehicle. These digital services make up around 4% of services on GOV.UK. The rest are much lower volume — they typically...
End of October, public servants from multiple government organisations co-organised Gov Jams in Blackpool, Leeds and London. The hackathon-like events were part of a global event series that took place in 26 cities internationally. In this blog post, 3 organisers share how it worked, what it was like, and how to get involved.
In November Stephen, Rebecca, Henry and I spent a day and a half with design students at Middlesex University. Why we got involved The Product Design course was having its ‘5 year revalidation’. This was a week-long discovery where the …
In a few of our recent research sessions, we saw users get to the end of the service and bookmark the confirmation page. We asked them why they did this - generally it was so they could return later and check …
On Wednesday we printed all the start pages on GOV.UK onto a big sheet of paper so we could get a better look at them. It turned out to be really useful, so I thought I’d write about why and how …
Using data to understand the content is a useful guide when making design decisions. Knowing that, for example, page summaries don’t usually exceed a certain length, you can make a decision based on this and feel confident that the design …
Lately, Louise Downe and I have been working with the DVLA to think about what services and user journeys really are, and how we can build teams around them to design and make them. To do that, we have to …
...rather than giving you a binary answer and effectively making the decision for you. In a small way it's empowering. It reminded me of this pattern from Google. Search for...
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