6 tips for building a genuinely helpful chatbot
Posted by:
Ruth Drake - User Researcher, HMRC, Posted on:
-
Categories:
Content Design, Experimental
![laptop showing HMRC chatbot](https://designnotes.blog.gov.uk/wp-content/uploads/sites/53/2022/06/HMRC-online-assistant-620x413.jpg)
A better chatbot is possible! Helpful questions to ask yourself when designing a chatbot.