How can we test our designs with Welsh-speaking users?
How can we test our designs with Welsh-speaking users?
How to add a Welsh language toggle to your prototypes so you can better test with Welsh users.
What's next for design in government
I'm leaving GDS this week so I wanted to let you know that Louise Downe will be leading the digital design community in GDS and across government. Many of you will know Louise already as for the last year and a half …
Design principles for admin interfaces
Teams around government are starting to work on admin interfaces and internal systems. Here are some thoughts about the design of admin interfaces. First things first First things first – make it look like GOV.UK, use the design patterns, and …
Helping users understand GOV.UK Verify - designing with data
GOV.UK Verify is the new way to prove who you are online, so you can use services on GOV.UK safely, and securely. It lets people safely sign in and use government services using a certified company.
Tips for creating good typography
In my last post I mentioned some of the core tools a graphic designer uses when designing government services. This post will go into more detail about typography – probably the most utilised of those tools. The typeface we use for …
‘Make sure this is right’ – a new email confirmation pattern
Posted by:
Henry Hadlow, Joe Lanman and Pete Herlihy - former Lead Product Manager for GOV.UK Notify, Government Digital Service, Posted on:
-
Categories:
Likely to change
We used a new email confirmation pattern on petition.parliament.uk and it’s working well. On the old site, 19.4% of people never confirmed their email address. On the new site, that number is 12.1%. This improvement means 50,000 more people every …
How to use our design patterns – even if your service isn’t part of GOV.UK
GOV.UK frontend styles include loads of small, elegant details that make them worth including in your service – even if it looks nothing like GOV.UK. I even use them in my personal website.
Graphic design for government services
I recently gave a graphic design workshop as part of a wider 3 day course given to cross-government designers. The designers on the course found it helpful so I have decided to write a series of blog posts based on …
How to make a new design pattern – or improve an existing one
If you’re designing a service and one of the design patterns in the Service Manual isn’t working, you can change it! Here’s how: Get your user research findings together Tell us about your findings on the Design Patterns Hackpad Make …
How good is your service? How many users give up?
We’re updating our guidance on how to measure user satisfaction and completion rate. Right now, we measure completion and satisfaction using a Done page, hosted on GOV.UK. We’ve learned a lot through transforming 25 exemplar services and measuring their performance. …
One thing per page
Yesterday we updated our guidance on how to design form content for services on GOV.UK. In the previous version we’d discussed the relative merits of three approaches: one question per page all questions on a single page single page, but previous questions are collapsed …
Related content and links
Subscribe to Open Notes
Sign up to get updates direct to your inbox and stay informed about improvements to digital products and services in government.