We are starting to look at the design of emails that the government sends to users and what should be standardised in the service manual. It would be good to get feedback from service managers and designers about what would …
I'm working on the performance platform. We're showing data about how government services are doing, to help people who work on government services to improve them. I've been working on a new module to show how long you might have …
I'm working on the application form for the apprenticeships exemplar for NAS. As we've been researching and prototyping the service we've seen that a part of the form users find difficult is where they input the details of their previous jobs. In particular, …
The Design Principles have been in Alpha since April 2012. It’s probably about time they went into Beta. But every time we start doing that we ask ourselves ‘Are the principles right?’ We’re genuinely split on that. Mostly, the design …
Most traffic engineers will approach a problem with a road by adding something to solve it. This means new signs, traffic lights, or road markings. All attempts to influence driver behaviour. The Dutch traffic engineer Hans Monderman challenged this thinking …
Picture from Jen Pahlka, stickers by us at GDS. The other day Jason Fried wrote a blog post called Questions I ask when reviewing a design. It's a good list. Reviewing design work is never easy. And giving constructive feedback is …
Providing good services is difficult if we don't monitor how well we're doing. Fortunately, we're building an entire platform to show, compare and provide insight into how well each service is working for citizens. Joining the Dots On every service …
GOV.UK is constantly being iterated and updated and sometimes we need to draw users’ (including departments and agencies) attention to this. We do it by saying something is in 'beta'. Of course, the way we show that something is in …
At the start of this year a few of us started working on two new guides for the Government Service Design Manual. They're aimed at designers, researchers and front-end developers who are building services for GOV.UK. Design style guide The …
I’m helping to redesign the foreign travel advice content on GOV.UK. When it moved over from the Foreign Commonwealth Office we used a format we already had. Over time we’ve realised this format doesn’t perform as well as it should, …
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