Some content designers joining government haven't worked on services before. Here are some tips from Department of Work and Pensions lead content designer Melanie Cannon on what being a content designer on services entails and how to approach it.
We held a show and tell in Leeds to look at the different design systems around government and to talk about how to move to a more collaborative way of working.
We recently updated the colours used by the alpha and beta phase banners on GOV.UK. The primary reason we made the change is for accessibility.
Last week we updated the styles for radio buttons and checkboxes on GOV.UK. This post explains why we’ve done this. Our old radios and checkboxes looked like this: The new ones look like this: We’ve removed the grey boxes and …
We recently removed the external link icon from GOV.UK. That’s the icon that looks like this: Here it is on a page on GOV.UK: We’d assumed that there was a clear need for the external link icon, but in 4 …
Last week we carried out some work on the GOV.UK code syntax highlighting to make it more accessible. We updated the colours used in code examples on GOV.UK to make them more legible. The previous colours used a default colour scheme …
We're planning a day for students interested in design and public services. We want to give students an idea of what designing public services is like. From central government services to local councils to the NHS. The reason is not recruitment. It’s just …
Steve Borthwick is an interaction designer working at the Department for Work and Pensions. In this guest post, he writes about how his team iterated the Check your State Pension service and halved the number of enquiries around their biggest query. The service The …
We’re working on a new project at GDS to create a simpler, better way of building user interfaces for government services. Earlier this year we ran a discovery project looking at the tools and resources people in government use when …
Service design is getting more and more attention in government at the moment, but many people still don’t understand what it is. The most common question I hear – from people both inside and outside government – is: “Isn’t that …
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