To a user, a service is simple. It’s something that helps them to do something - like learn to drive, buy a house, or become a childminder. It’s an activity that needs to be done. A verb that comes naturally …
Louise Downe is Director of Design for the UK government. She leads the design team at GDS and across government.
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Design in government
We believe working in the open makes things better. This blog is for people designing all aspects of public services, from local to central government, to share their projects, ideas and concepts, or just to think out loud.