In this post the Verify team discuss their collaborative work with local councils to design the first service patterns for local government.
At GDS we design based on user needs and always try to keep things as simple as possible for the user. We often say that design shouldn’t interfere with the user journey – except for when the user needs it …
It’s easy to spot when a service isn’t working, it’s not always easy to spot why it isn’t working. That said, we’re gradually finding common issues which lead to problems in services across government. Many of them hinge on two …
We’ve already outlined a definition of what service design is, and why matters. In this post, I’ll sketch out some of the ways in which we identify whether or not a service is a good one. This is by no …
There’s a big demand for designers in government. In this post, I’ll explain a few of the ways we work and the different types of design we do in government. Over the years we’ve developed some ways of working that we …
We explained in a previous post how useful it can be to make a user journey map of a service. In this post I’ll give some tips on how to create them. What to include in user journeys maps: The …
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