At the Rural Payments Agency, we’ve been thinking about how to design services that work well for both new and regular users. The users of the Rural Payments service fall into 2 broad groups: Farmers use the service each year …
We are starting to look at the design of emails that the government sends to users and what should be standardised in the service manual. It would be good to get feedback from service managers and designers about what would …
I'm working on the application form for the apprenticeships exemplar for NAS. As we've been researching and prototyping the service we've seen that a part of the form users find difficult is where they input the details of their previous jobs. In particular, …
At the start of this year a few of us started working on two new guides for the Government Service Design Manual. They're aimed at designers, researchers and front-end developers who are building services for GOV.UK. Design style guide The …
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