I’m helping to redesign the foreign travel advice content on GOV.UK. When it moved over from the Foreign Commonwealth Office we used a format we already had. Over time we’ve realised this format doesn’t perform as well as it should, …
Going through the stages of discovery, alpha, beta and live is how government should do things. Beta means that the service is not completely finished but it will still do everything it’s designed to do and must follow the same …
Guy and I have been working with the carer’s allowance team to test the start page as part of a guide to improve the user journey and try to encourage more users to apply online. In a lot of cases …
This is just a short update on the state of play of the start page discovery since our previous post. In short, there's been little significant movement as we are still waiting to be able to test the work we've …
Over the last couple of sprints on mainstream, Amy and I have been looking into transaction start pages to try to get a handle on the direction we need to take them in. We thought it’d be useful to share …
Some exploration from a while back into how we might notify users of upcoming and current downtime for a given service.
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