Skip to main content
GOV.UK
Blog Design in government
Organisations:
Civil Service

Do users return to your service after finishing?

Posted by: Ed Horsford, Posted on: 10 December 2015 - Categories: Experimental
Confirmation page of a GOV.UK service

In a few of our recent research sessions, we saw users get to the end of the service and bookmark the confirmation page. We asked them why they did this - generally it was so they could return later and check …

Read more of Do users return to your service after finishing?

Related content and links

Design in government

We believe working in the open makes things better. This blog is for people designing all aspects of public services, from local to central government, to share their projects, ideas and concepts, or just to think out loud.

Find out more or submit an idea

Subscribe to Open Notes

Man smiles at camera whilst working on his laptop.

Sign up to get updates direct to your inbox and stay informed about improvements to digital products and services in government.

Categories

Other blogs and resources

  • Inside GOV.UK
  • Government Digital Service blog
  • Govdesign Tumblr
  • Gov Design YouTube channel
  • Services in government blog
  • Government Digital and Data blog

Comments and moderation

Read our guidelines

Useful links

  • All GOV.UK blogs
  • All GOV.UK blog posts
  • GOV.UK
  • All departments
  • Accessibility statement
  • Cookies
All content is available under the Open Government Licence v3.0, except where otherwise stated
© Crown copyright