A user-centred approach to renaming a service
Posted by:
Ruth Drake – User Researcher, formerly at HMRC and James Nicholson – User Researcher, HMRC, Posted on:
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Categories:
Content Design, Tried & tested, User Research
![Two people standing presenting at a conference next to a screen that says, "invite your user researcher to content crits." In front of the speakers are tables of people sitting and listening and taking notes.](https://designnotes.blog.gov.uk/wp-content/uploads/sites/53/2024/05/image2-620x414.jpg)
Ruth and James share 6 step by step tips for a user-centred approach to renaming your service.