James Nicholson – User Researcher, HMRC

A user-centred approach to renaming a service

Ruth Drake – User Researcher, formerly at HMRC and James Nicholson – User Researcher, HMRC, 8 May 2024 - Content Design, Tried & tested, User Research

Ruth and James share 6 step by step tips for a user-centred approach to renaming your service.

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